Refund Policy
Last updated March 2026
1. Booking a review
When a creator books a review with a mentor, payment is processed at the time of booking through a third-party payment provider such as Stripe.
Mentors set their own pricing and delivery timeframe.
2. Mentor acceptance
Mentors are expected to accept or decline review requests within a reasonable timeframe.
If a mentor does not accept a booking request within the stated acceptance window, the booking may be automatically cancelled and the creator will receive a full refund.
3. Failure to deliver
If a mentor accepts a booking but fails to deliver the review within the promised timeframe, the creator will receive a full refund with no further action required.
Refund requests for delivered portfolio reviews must be submitted within a reasonable time after the expected delivery date.
4. Delivered reviews
Once a review has been delivered to the creator, refunds are generally not available.
Portfolio reviews represent the personal opinion and professional perspective of the mentor. Dissatisfaction with the content of a review does not automatically qualify for a refund.
If there is a problem with the review, such as a technical fault, creators are required to flag an issue (with the provided report a problem feature) within 48 hours of receiving the feedback. In this case, the payout will be delayed until the platform determine if a full refund is appropriate, or if the review is deemed acceptable.
5. Disputes
If a dispute arises between a creator and mentor, FolioReview may review the circumstances and determine whether a refund is appropriate.
FolioReview reserves the right to make the final decision regarding refunds in cases of misuse, abuse of the platform, or exceptional circumstances. FolioReview's judgement is the final word and can not be reversed. We will take all aspects of the dispute into consideration when making a fair call on the result.
6. Payment processing
Refunds are issued through the original payment method via the payment provider used for the transaction. Processing times may vary depending on the payment provider and the user's bank.
7. Platform responsibility
FolioReview provides the infrastructure connecting creators and mentors but does not provide the review service itself.
Mentors operate independently and are responsible for the delivery and quality of their reviews.
8. Contact
If you believe you are eligible for a refund or have questions about a transaction, please contact: